SudoPop Support

The candy-coated Sudoku game for iPhone and iPad

I bought SudoPop Plus. How do I get it on a new device?

Open the menu in SudoPop and go to Settings › Purchases › Restore purchases. Use the same Apple Account you bought it with.

Where did my coins and progress go?

Coins, progress and statistics are saved only on your device. If you delete SudoPop, they're deleted too, and they don't sync between your devices. SudoPop Plus is the exception: you can always restore it.

Why do I see ads?

The free version shows an ad between games now and then, never during a puzzle, and offers an optional video for an extra heart. SudoPop Plus removes every ad with a one-time purchase.

How do I change my ad privacy choices?

To change whether apps can track you, open the Settings app and go to Privacy & Security › Tracking. In Europe, the UK and Switzerland, you can also change your ad consent in SudoPop under Settings › Purchases › Ad privacy choices.

A purchase didn't arrive

Close and reopen SudoPop while connected to the internet; it finishes any purchase that was interrupted. If it's still missing, email us. For refunds, go to reportaproblem.apple.com, because Apple handles all payments.

Privacy

Read the SudoPop privacy policy.